Tag: TSA

What can courts learn from airports for customer service?

I have been scouting out service design inspirations, particularly from airports, that courts could use. This one is from JFK airport, in the Delta terminal. I was very…

Post date 09/04/2017

FlyRights: Mobile Discrimination Reporting

The SikhCoalition has put together an ingenious app out to crowdsource reports of discrimination at airports and on airlines. If the government and companies won’t release information about…

Post date 05/31/2013

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