A call to Remix Legal Services with Process, Tech & People
Law firms need to be focused on Legal services as PROCESSES we can redesign, remix – these coreographies of service delivery. We can play with these new processes…
Law firms need to be focused on Legal services as PROCESSES we can redesign, remix – these coreographies of service delivery. We can play with these new processes…
It’s changing, as Seyfarth’s Steve Poor shows in this excellent slide about different phases law depts. staff & buy legal services.
Ron Dolin, discussing his recent paper on Clayton Christensen’s “The Innovator’s Dilemma” and how it may or may not apply to the legal industry.
How will corporate & consumer clients be shopping for legal services — what will they value & seek out?
A great slide from Ron Dolin, summing up some of the central problems to target in the legal industry.
From Stanford law school lunch talk today
Last summer, I started a design review of the California Judicial Council’s Self-Help webpage. It is meant to be a central hub for lay people in the state…
by Kursat Ozenc & Margaret Hagan Everyday we make all kinds of complicated decisions, but (usually) without thinking much about them: a contract you sign, a mortgage plan…
Claire Medina and Joe Hodge of Kolba, a social venture incubator in Armenia, has an interesting post about the challenges that a small group inside of a larger…
I have been fleshing out my concept of Wise Design, with specific principles, methods, and mechanics. Here is one insight that comes up again and again when helping…
News appeared today that NBC picked up a pilot from the man behind Law & Order, Dick Wolf, to create a show for next TV season, called You…
I was fortunate to be able to participate in last weekend’s ABA Summit on Legal Innovation. Watching all the presentations, and participating in Blue Sky innovations — my…
I’m more than halfway through my first full-quarter class on Legal Design. I’ve built a website for the students, to have all the assignments & resources in one…
For my class this quarter, I’m focusing on “the user experience of law” — and how to get the students equipped & thoughtful to develop great UX into…
Some more thoughts about law school’s role in the changing profession.
A great vision from Harvard professor David Wilkins about how law schools can encourage innovation in the profession.
Stanford professor Deborah Rhode on the future of law schools.
Harvard professor David Wilkins on how law schools need to be adapting, know more about the work and paths of lawyers today.
More calls for streamlined legal help services, this time from Jim Sandman of the Legal Services Corporation.
More thoughts from this morning
A thought from this morning ‘so session.
My sketches from this morning’s agenda-setting working group: what are the big challenges to legal innovation? What do we as a profession (and beyond) need to focus on…
Susskind is presenting: Our legal system is out dated We are not ready for the huge increase in computing power We need to embrace technology, from a customer’s…
An agenda for making legal help into a proper service-driven user-centered system.
A great, rousing talk from Bay Area Legal Aid executive director Alex Gulotta. Looking at legal help from a person’s perspectives.
We need to think from immigrants’ points of view — where they are now, what tech they use, who they trust.
A big question from Avvo’s Mark Britton.
Some more radical thoughts from Denis Weil, provoking lawyers to rethink how they relate to their users to find effective paths toward innovation.
From design strategist Denis Weil, talking about connections between McDonald’s and the law.
Trying to capture Ron Dolin’s comments on legal start-ups, working with engineers, and looking at data.
Denis Weil, a design strategist, speaking to the ABA Legal Innovation Summit on what the Law profession should be doing.
A challenge from Justice Cuellar’s at the ABA Legal Innovation Summit.
We are in a new era, shaped by technology and globalization. How will we respond? Judge Tino Cuellar’s challenge to the ABA.
From the ABA Legal Innovation Summit
A sketch note from the Codex Future Law panel happening now.
Another sketch from today’s Future Law conference at Stanford.
As I’ve been writing up my ‘Design for Lawyers’ book & preparing my class presentation — I’ve been forming this venn diagram in my mind. Before, I would…
Yesterday I had the privilege to visit the courtroom of the Honorable Shawna Schwarz in the Superior Court of Santa Clara County. I was there to discuss with…
I’ve been reading a bunch of behavioral economics texts & taking notes on how it all might be made useful for legal services design. Here are some of…