Open Law Lab
In the UK, there was a (seemingly now defunct) service design effort to support people who were called on to be witnesses in a criminal justice case. Called,…
In some recent testing of possible online court scenarios (with “Wizard of Oz” prototyping — not really coding these online court scenarios), our research team has observed an…
After reading and thinking about various participatory design and open innovation strategies, I’ve been brainstorming around how to get more community input into the redesign of the legal…
Jose Fernando Torres, of Universidad Sergio Arboleda in Colombia, spoke at the Legal Design Lab‘s Law + Design Summit last week, and introduced the Hacking 4 A2J design…
My listening this week: a podcast, Jumping Off the Ivory Tower, from Prof. Julie MacFarlane, of Canada’s National Self Represented Litigant Project. Here’s how Julie presents her vision…
Lawyer Erica Johnstone sent me a copy of a beautiful, laminated Cheat Sheet for people exploring how they might get a restraining order for online abuse. She produced…
Today at the Court Technology Conference, I was lucky to co-present with Dan Jackson of NuLaw Lab of Northeastern University, and Christopher Griffin of the A2J Lab at…
Two court leaders, Rob Oyung of the California courts and Casey Kennedy of the Texas courts, spoke at the Court Technology Conference this morning about what some of…
At Court Technology Conference, the panel of Rob Oyung and Casey Kennedy is talking about Missouri court’s efforts to build intuitive online applications for users. Let users customize…
I was lucky enough to attend an IAALS working group for their Court Compass project, on reimagining the future of self-represented litigant experience in family courts. Their research…
Yesterday I got a treat in the mail: Stefania Passera’s book all about legal design and contract visualization: Beyond the Wall of Contract Text. She just finished and…
Hat tip to Helena Haapio for sending these on: Two different websites chronicling ways to protect people’s data privacy online. There is Prvacypatterns.org and PrivacyPatterns.EU. Both sites lay…
I have been scouting out service design inspirations, particularly from airports, that courts could use. This one is from JFK airport, in the Delta terminal. I was very…
For a systems + design thinking workshop that I’m coaching at Stanford d.school this week, I’ve been creating some visuals to help catch participants up with the system…
Earlier this week, I got the chance to talk at the Department of Labor about one of the Legal Design Lab’s recent projects on improving legal communication. I…
Professor Camilla Andersen of the University of Western Australia has a sharp presentation on how contract law is broken (or limping along) — particularly in the age of…
As the EU’s large new data privacy regulation rolls out next year, there is some work to ease the burdens of complying with it. For example, the Norwegian…
In court management circles, it is established that Artificial Intelligence and Big Data are crucial to the evolution of court services. So why isn’t the #AIrevolution taking courts…
Courts aren’t used to thinking about competition. Most have been used to be the only provider of dispute resolution. They haven’t had to think about the public as…
At the National Association for court Management, I attended the session on how courts are focused on better engaging minority and disadvantaged communities. There are many dynamics that…
A quick sketch of some of the takeaways from a presentation I gave, along with Karl Branting of MITRE corporation at the National Association for court Management. We…
Another cartoon from today’s conference for court leaders, amalgamating a few speakers’ points from the lunch’s plenary. I am fascinated by combining the Back stage of court admins’…
A drawn dispatch from this week’s National Association for Court Management– from the plenary on how we might use evaluative frameworks to improve how courts perform.
Last week’s New York Times Magazine features a beautiful quote and accompanying exploration of what it means to a person in a bureaucratic building. The original quote from…
Last week, I spoke at Facebook’s Privacy@Scale one-day conference, on new directions of privacy design in the era of big data and ubiquitous tech. Here are my drawings…
Yesterday on NPR’s Sunday morning broadcast, I heard an interview with Alan Alda about his new book and ongoing work to make science comprehensible to normal people. His…
Yesterday I spoke at Facebook’s annual Privacy@Scale conference, all about how we can use data ethically and respecting people’s privacy and empowerment. The keynote was from Sandy Pentland,…
At recent talks and conferences, I have been welcomed and challenged by people who are explicitly systems-thinkers. Some resist a design approach as too “micro” and lacking computational…
Today I am in sunny, lovely Vancouver, British Columbia at a symposium of the Canadian Administrative Tribunals’ adjudicators, advocates, and other professionals. It’s co-hosted by the Council of…
Earlier this week, I presented my Design for Justice work to a group at the Gruter Institute, with a mix of lawyers, biologists, computer scientists, economists, and more.…
During my recent Equal Justice Conference presentation alongside the Harvard Access to Justice Lab, I presented a quick practice visual I made, that would guide people through how…
I am in Toronto today at Lawyering in the 21st Century day, at Ryerson University with their Legal Innovation Zone. Zev Eigen, Global Director of Data Analytics, presented…
From this morning’s talk from Berkeley’s Robert A. Kagan on law in the time of disruption, at Stanford. He warns of the shift from the liberal order of…
I took notes at last week’s Equal Justice Conference presentation that I made with the Harvard A2J Lab crew, Erika Rickard, Jim Greiner, and Hallie Jay Pope. These…
While watching CSPAN on Saturday morning (as you do), I came across a rerun of a hearing on airlines’ customer service. (Watch it yourself on C-SPAN’s website, it’s streaming…
Alessandro Carrelli is a PhD researcher at Loughborough Design School, where he is investigating how to bring better user experience and higher quality consent for privacy transactions online. Why…
Joshua Lennon lays out an argument for wariness of the coming rise of law chat bots. – they often are not jurisdiction based – they may give people…
Andrey Zinoviev and Artem Goldman have built a Facebook bot — VisaBot — to help people figure out their eligibility for different immigration paths and then complete forms,…
Stanford law student Kevin Xu and his team has made a bot, Hilbert, to help people understand and navigate their health insurance plans. They are focusing on young…
Radical– a historian at a Futurist panel! Prof. Norman Spaulding explains the populist roots of legal tools, to drive greater public access to what the law is. Before…