Courts aren’t used to thinking about competition. Most have been used to be the only provider of dispute resolution. They haven’t had to think about the public as customers with choice. David Slayton, the court administrator of Texas scourts, presented on court disruption at the National Association for Court Management.
If courts can “self-disrupt”, they could lower their own costs and engage the public more widely. They should also preserve the fairness, neutrality, and openness of the justice system- so private companies, with more closed approaches, don’t take over.
