I am on a design team, working on how to redesign the small claims mediation & family mediation (that now would occur offline, in a court house, in a room with a mediator and the parties) into an online experience.
My team interviewed a mediator who has expertise in these offline mediations — these are my notes & insights.
Green: possible failpoints, where a mediation could go wrong online.
Yellow: best practices she recommends.
Red Pink: insights into how mediations work & what the stakeholders want.
Bright Pink: miscellaneous comments.
Stay tuned — we are moving towards mocking up basic flows and interfaces for an online mediation experience…
1 Comment
Hi Margaret
Just came across your website (from a Google Alert on ‘Online Dispute Resolution’).
Very interested in your approach to legal process design . I am currently updating my course on ODR with particular reference to online mediation. When I get a moment I will offer some comments on your page on the subject.
Perhaps we could schedule a skype chat some time
Regards
Graham Ross